Clients are required to check with their chosen hotel that external decorating is permitted before booking. It is the clients responsibility to call the hotel providing the front desk with details of our arrival. On the day, we collect your keys and begin the design of your chosen package. Once completed, keys are returned and you will be notified.

We provide customers with a 'Guide to clean up'. We do not use glue dots and run a strictly helium only policy to avoid damage to hotel property. Any damages caused to the property is solely the responsibility of the customer.

We ask that you provide us with as much notice as possible, preferably 1 weeks to allow for planning. Booking with less than a weeks notice may incur additional charges at our discretion and must be submitted via our ‘custom booking’ section at the bottom of packages page. In some circumstances, we may accept emergency bookings with up to 48 hours notice. However, this would be subject to our discretion as well as an emergency fee of up to £250.

Cancellations one week or more prior to your set up date allows you to transfer your booking to another date. Please contact us for details. Cancellations less than one week before booking will result In deposit being non refundable. Same day Cancellations are non refundable.