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Hotel Decor

DIY Kits

Shipping

How it works?

Clients are required to check with their chosen hotel that external decorating is permitted before booking. It is the clients responsibility to call the hotel providing the front desk with details of our arrival. On the day, we collect your keys and begin the design of your chosen package. Once completed, keys are returned and you will be notified.

Who cleans up?

We provide customers with a 'Guide to clean up'. We do not use glue dots and run a strictly helium only policy to avoid damage to hotel property. Any damages caused to the property is solely the responsibility of the customer.

How much notice is required?

We ask that you provide us with as much notice as possible, preferably 1 weeks to allow for planning. Booking with less than a weeks notice may incur additional charges at our discretion and must be submitted via our ‘custom booking’ section at the bottom of packages page. In some circumstances, we may accept emergency bookings with up to 48 hours notice. However, this would be subject to our discretion as well as an emergency fee of up to £250.

What is the cancellation policy?

Cancellations one week or more prior to your set up date allows you to transfer your booking to another date. Please contact us for details. Cancellations less than one week before booking will result In deposit being non refundable. Same day Cancellations are non refundable.

Is there instructions?

Yes, the instruction card is included with a step-by-step guide for assembly.

Is helium included?

No, our setups are quick and easy. The instructions included explain how to build without helium.

How do I inflate the balloons?

The kits are designed so that you can inflate the balloons yourself or using a standard balloon pump.

How soon do you ship?

Orders are typically dispatched the following day.

What are the shipping times?

Royal Mail Tracked 24 - 1-2 working days

Royal Mail Tracked 48 - 2-3 working days

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