How It Works

Hotel Packages

• Clients are required to check with their chosen hotel that external decorating is permitted before booking
• It is the clients responsibility to call the hotel providing the front desk with details of our arrival
• On the day, we collect your keys and begin the design of your chosen package. Once completed, keys are returned and you will be notified

Who Cleans Up

• We provide customers with a 'Guide to clean up'. We do not use glue dots and run a strictly helium only policy to avoid damage to hotel property. Any damages caused to the property is solely the responsibility of the customer

 Cancellations 

• Cancellations one week or more prior to your set up date allows you to transfer your booking to another date. Please contact us for details
• Cancellations less than one week before booking will result In deposit being non refundable. Same day Cancellations are non refundable.

Notice

• We ask that you provide us with as much notice as possible, preferably 1 weeks to allow for planning
• Booking with less than a weeks notice may incur additional charges at our discretion and must be submitted via our ‘custom booking’ section at the bottom of packages page. 
• In some circumstances, we may accept emergency bookings with up to 48 hours notice. However, this would be subject to our discretion as well as an emergency fee of up to £250

Still have more questions? Use our contact form or contact us vvia our social media below